配送ポリシー

Shipping Policy
We are committed to providing fast and reliable shipping services to customers worldwide.

Processing Time: We will ship your order within 3-4 days of receiving it (excluding Sundays and Chinese public holidays) from Tianjin, China, or from other warehouses in China.
Free Shipping Orders: Free shipping orders are shipped via regular cross-border consolidated shipping.
Regular Shipping: We will ship your order within 3-4 days of receiving it (excluding Sundays and Chinese public holidays) from Tianjin, China, or from other warehouses in China. All orders are shipped through China Post entrusted companies. Customers can choose their preferred shipping service. Before payment, shipping costs and estimated delivery times will be clearly displayed on the order page.

Rates and Insurance: The displayed rates are calculated based on postal policies we work with. We do not "mark up" these rates. All prices include full purchase insurance. All prices include packaging, materials, and handling.
Order Consolidation: We will consolidate multiple product orders into as few packages as possible. The shipping order page will automatically calculate this for you.

Insurance and Label Restrictions: We cannot waive insurance, mark packages as gifts or commercial samples, or change payment declarations.

Lost Orders
We will consider an item lost if it is not received within 45 days of customer notification. This may be due to events beyond our control, such as errors in the delivery chain or customs services in your country/region. If this occurs, please accept our apologies.

When contacting us, please provide your order number and indicate whether you would like a full refund (including shipping) or a replacement. If the original "lost" order appears after replacement or refund, please contact us so we can arrange return postage.

For items returned to us on time but due to the following reasons, we will charge a 10% fee (based only on the purchase price) and any costs incurred by us:

Customer refuses order
Undeliverable address
Customer does not pick up at the local post office or designated collection point

Customers may be subject to import duties by their customs department. This is beyond our control, and if you believe you may be charged high duties, please contact your customs department before placing an order.

Shipping Risks: Once products leave our warehouse, we will assist customers with any damage or delays during transit, but we are not responsible for any losses incurred.

Contact Information
Customer Service Email: info@chineseteataste.com
Company Name: Tianjin Helian Antong Trading Co., Ltd.
If you have any questions or need more information, please feel free to contact our customer service team.